DOORMAN is sold direct. Here is exactly how it ships, and what happens if something goes wrong.
DOORMAN is sold by [Mark Diaco, ABN ___]. Contact: hello@markdiaco.com.
All prices are in Australian dollars. [GST statement, e.g. “Prices include GST” or “I am not registered for GST.”]
Orders ship from Melbourne via Australia Post. Shipping within Australia is charged by order weight from $12, except the V.I.P. Artist Edition, which ships free, insured, and with signature on delivery. Orders are posted within [X business days] of payment, and you’ll receive a tracking number by email once yours is on its way. Delivery times depend on Australia Post and your location. Please make sure your address is correct at checkout.
Checkout is currently set up for Australian addresses. If you’d like a copy shipped overseas, email hello@markdiaco.com with your location and the edition you want for a postage quote, including any customs charges that apply. Overseas buyers are responsible for import duties and taxes.
The V.I.P. and Artist Editions are limited, and the Hardcover and Soft-cover set are small runs. When an edition sells out, it’s gone. The Hardcover cover is chosen at random from three variants, and requests for a specific cover can’t be accepted.
Our goods come with guarantees that can’t be excluded under the Australian Consumer Law. If your order arrives damaged, misprinted, or faulty, email hello@markdiaco.com within [7 days] of delivery with your order details and photos of the item and packaging. It will be replaced or refunded, whichever you prefer, where stock allows. If a replacement isn’t possible, you’ll get a refund. If an item is lost in transit, it will be resent or refunded. For the V.I.P. Artist Edition, the claim is chased with Australia Post.
Because these are limited and hand-numbered editions, returns or refunds for change of mind can’t be accepted. This doesn’t affect your rights under the Australian Consumer Law.
If you need to change your address or cancel, email hello@markdiaco.com as soon as you can. If your order hasn’t been posted yet, the address will be updated, or the order cancelled and refunded.
Your details are used only to process and ship your order. Payments are handled by Square; card details are never seen or stored here.